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Doing the Opposite, Part 4: Unlimited Holidays  

October 27, 2014

Now onto the topic of offering staff unlimited holidays… This isn’t just an idea. This concept came into the news about a month before this article was written, as Sir Richard Branson announced that he was allowing his personal staff to take unlimited holiday, which has thrown up a lot of debate within the press ever since. This idea is most definitely one for the ‘Doing the opposite’ debate. As

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Your people are customer centric, it’s just your business isn’t…

May 22, 2014

One of the common things that comes up in conversations I have with board members and business leaders is how they wish their people could be more customer centric.

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Forget Customer Experience without Employee Experience

February 15, 2014

One of the biggest mistakes that leaders within any business can make is to assume that they are somehow better or more intelligent

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