Systems Thinking & Business Transformation | +44 (0) 207 099 1950

Business Transformation

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We have two takes on Business Transformation, namely the execution of Customer & Employee Transformation programmes; and also carrying out tactical business improvement projects for organisations looking to optimise what they currently do. Our activities include the following:

Customer Experience Led Transformation: Business transformation that happens as part of a large-scale customer experience programme includes the creation of programmes and project plans; business case creation and sign off; Business Process Engineering; Systems Thinking led transformation; Channel Transformation – Digital, Contact Centres & Retail; Retention & Loyalty Management; Complaints Management; Employee Engagement initiatives

General Business Transformation: Jericho also undertakes smaller smaller bespoke business transformation projects, including Business Process Engineering; Systems Thinking led transformation; Channel Transformation – Digital, Contact Centres & Retail; Retention & Loyalty Management; Complaints Management; Employee Engagement initiatives

We offer the following business transformation propositions:

Business Process Reengineering
Contact Centre Transformation
Retail Transformation
Digital Channel Transformation
Complaints Management Transformation
Employee Engagement Programmes