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What They Say About Us

“…conducted the customer experience transformation program with a high level of expertise, excellent understanding of the internal business culture and delivered the results on time and exceeded even our expectations.”

Radu Ciocan – Group Director Customer Care & Customer Experience – Ooredoo

“…worked with us from the middle of 2013 to the end January 2014, helping us to shape and implement our Customer Experience strategy. …inspirational, challenging and fun, helping the business to look at the world in a different way. …both knowledgeable and focused, going the extra mile to keep the project in scope and on schedule. I recommend …wholeheartedly.”

Salwa Khoury – Customer Experience Director – Wataniya Telecom

“In the 6 months that …consulted for Wataniya Telecom, …not only delivered the full project scope with a commitment to quality, but went beyond it by providing additional expertise and insight.

…very passionate …channel this positive determination into delivering results. I have learned a lot … Thank you”

Mariam Rafehi – CEM, PMP, CPP, Customer Experience Specialist – Wataniya Telecom

“…provided excellent support for Santander’s insurance business. Enthusiastic, challenging and extremely knowledgeable about customer retention, devising and implementing several valuable initiatives, particularly in the inbound customer contact area, which have delivered significant benefits. Highly recommended. A pleasure to work with.”

Tony Beckwith – CEO, Santander Insurance Ireland

“…got to understand the challenges facing the existing customers very quickly and responded similarly, with great initiatives to counter problems we faced. …really are experts in this field.”

Richard Hall – Marketing Consultant