8. Review

Frame - Grey smUnderstand - Grey sm Position - Grey sm Design - Grey sm Align - Grey sm Execute - Grey sm Sustain - Grey sm Review - Red sm

As organisations and markets change, customer and employee experience activities need to be reviewed to ensure that they are still relevant and are being properly implemented. We carry out reviews of insight activities, customer metrics system, customer and employee experience programmes, strategic and operational performance; and training activities.

These PDFs describe our support solutions in more detail:

Research Review
Voice of the Customer System Tune-Up
CES Tune-Up
Customer Satisfaction Tune-Up
ESAT Tune-Up

Metrics Review
CE Dashboard Tune-Up

Strategic Review
Strategic & Cultural review

Operational Review
Operational Review
Contact Centre Review
Retail Review
Digital Channel Review
Complaints Management Review
Retention & Loyalty review

Programme Review
Customer Experience Programme Review
Employee Experience Programme Review

Training Review
Training Review