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- Business Culture and Cake Baking, https://t.co/EB9N2BDxs4 #CX #CEM 3 hours ago
- Your people are customer centric, it’s just your business isn’t…, https://t.co/UyAcCf8SBS #CX #CEM 11 hours ago
- Research vs. Diagnostics – Which is best?, https://t.co/X7nBKkz6X5 #CX #CEM 1 day ago
- Strategy …now that’s the easy bit…, https://t.co/Y4P3CfVLon #CX #CEM 2 days ago
- So, what is strategy?, https://t.co/mb5LObODvV #CX #CEM 2 days ago
- Forget Customer Experience without Employee Experience, https://t.co/c4pCftxe0o #CX #CEM 3 days ago
- NPS® – Understanding the Traps!, https://t.co/z9MCkyOpDq #CX #CEM 4 days ago
- Service Recovery vs. ‘Right First Time’ – Which is better?, https://t.co/JpTZXYAL1J #CX #CEM 4 days ago
- Inertia should never been mistaken for loyalty, https://t.co/muQ3B6M4Us #CX #CEM 5 days ago
- Was Blumenthal Wrong?, https://t.co/4Z8HXS6gMe #CX #CEM 5 days ago
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