“…conducted the customer experience transformation program with a high level of expertise, excellent understanding of the internal business culture and delivered the results on time and exceeded even our expectations.”

...helped us to shape and implement our Customer Experience strategy. …inspirational, challenging and fun, helping the business to look at the world in a different way. …both knowledgeable and focused, going the extra mile to keep the project in scope and on schedule. I wholeheartedly recommend.”

"Enthusiastic, challenging and extremely knowledgeable about customer retention, devising and implementing several valuable initiatives, particularly in the inbound customer contact area, which have delivered significant benefits. Highly recommended. A pleasure to work with.”

"They did a fantastic job of helping us understand our customer’s wants and needs. The task of breaking down each of our customer’s journeys into segments and personas was harder than I initially thought. However the results enabled us to get inside each of the customer’s heads and identify opportunities for improvement and ways to truly WOW them! What a great experience!"

"Working with Amadeus & the customer experience consultancy, we created the hypothesis of what our possible market segments were. Then we took five year's of data and analysed it against our hypothesis to see whether there were a reasonable amount of people in each of the (theorised) segments and whether they are really acting based on their segment profile, (in the process) identifying seven key segments of importance to us. Three of the segments we theorised didn't exist, so it was a great learning process for us. By tracking a customer's behaviour from the outset, we can establish their need immediately and then serve them based upon that need. This was our most important learning from the whole exercise."