Ian Williams from Jericho and Steve Sullivan from Channel Doctors discuss the importance of profiling & segmentation in Customer Experience Transformation. Profiling & segmentation are widely spoken about in the Customer Experience world, but there is little integration between these data-driven exercises and the typical Customer Experience practices of Personae Building, Customer Journey Mapping and […]
Second tune from Project Lockdown called Lockdown, fifth iteration including drums, three guitars and bass, featuring Ian from Jericho, James Dodkins, the CX Rockstar, Freddie Pugh and William Carson from Ascensos playing both acoustic guitar and bass!
Second tune from Project Lockdown, fourth iteration including drums and three guitars, featuring Ian from Jericho, William Carson from Ascensos, James Dodkins, the CX Rockstar and newcomer Freddie Pugh!
Ian from Jericho is joined by William Carson from Ascensos and James Dodkins, the CX Rockstar!
Right, the final #coronaviruscantstopus video, now with lyrics… Many thanks to James Dodkins, William Carson – Ascensos, and Bentaro Rifferashi for making this happen. It wouldn’t have kicked off had James not taken upon himself to create the first guitar piece on top of my drumming, so my hat goes off to him. We’ve hopefully […]
The latest iteration in the #coronaviruscantstopus CX challenge features the silky skills of Mr. William Carson from Ascensos. Thanks mate! So, we now have five tracks featuring ‘yours truly’, James Dodkins, William and Bentaro Rifferashi. I’m going to lay down a lead vocal track this evening, but I’m still encouraging others to make their contributions, […]
Ian Williams from Jericho and Adrian Swinscoe from RARE Business (aka the CX Punk) discuss how companies and their customer experience / customer service is going to be impacted by the coronavirus / covid-19 In this special episode of CX Club Vlog , the Punk CX himself, Adrian Swinscoe and Ian Williams from Jericho discuss […]
#CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE!! #clapforNHS #ClapForOurCarers It started with me defiantly bashing a rhythm on the drums as a message of hope that the coronavirus will not win but then began to evolve. James Dodkins laid down an awesome heavy rock guitar track, I added some backing vocals & now we have Bentaro Rifferashi adding […]
THE #CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE!! (Spread the word, not the disease!) Wanted to start a hashtag of hope, to remind everyone that we can get through this madness. And so #coronaviruscantstopus was born. CX Club disruption in full force. My 2nd #coronaviruscantstopus post from yesterday was me rocking out on the drums. I tagged a […]