coronavirus

THE #CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE #4 – Drums, Guitar, BVs & Bass #ClapForOurCarers

Posted on

#CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE!! #clapforNHS #ClapForOurCarers It started with me defiantly bashing a rhythm on the drums as a message of hope that the coronavirus will not win but then began to evolve. James Dodkins laid down an awesome heavy rock guitar track, I added some backing vocals & now we have Bentaro Rifferashi adding […]

coronavirus

THE #CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE #3 – Drums, Guitar & BVs #ClapForOurCarers

Posted on

THE #CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE!! (Spread the word, not the disease!) Wanted to start a hashtag of hope, to remind everyone that we can get through this madness. And so #coronaviruscantstopus was born. CX Club disruption in full force. My 2nd #coronaviruscantstopus post from yesterday was me rocking out on the drums. I tagged a […]

Culture

CX Club – Round 9 – Company Culture

Posted on

In this next video in the CX Club series, Adrian Snook from Learning Accelerators and Ian Williams from Jericho look at company culture in terms of the way it relates to customer experience. Is there such a thing as a single company culture? #customerexperience #cx #cem #culture #companyculture _________________ Ian: Hello everyone and welcome to CX club. I’d like to welcome my esteemed colleague Adrian Snook from learning […]

Customer Experience

Business, Customer Experience & the coronavirus… 8 ways that might help you fight off a global pandemic

Posted on

Coronavirus is a global gamechanger. We’ve seen game-changers before – world wars, Islamist terrorism, Brexit… However, on a global scale, nothing has ever impacted as broadly, quickly and intrusively as the coronavirus pandemic. And it will have a permanent impact on everything, including the world of commerce.  Over the past few days, a number of […]

Customer Experience

CX Club – Round 8 – Leadership (part 2) – Leadership Immersion, Project Phasing & Prioritisation

Posted on

In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look at leadership in terms of the way it relates to customer experience. The specific topics in this video are immersing the leadership team in the world of the customer, phasing of the CX programme and prioritisation of issues identified Ian: Welcome back to part two of the […]