CX Club – Round 8 – Leadership (part 2) – Leadership Immersion, Project Phasing & Prioritisation
In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look […]
Category: Leadership
CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
FULL TRANSCRIPT OF VIDEO DISCUSSION In this next video in the CX […]
#CX Club – Round 6 – Leadership introduction – time for a fight in the car park…
Hi, this is Ian from Jericho & CX Club, I hope you’re […]
#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit
The first topic in CX Club is CX Principles and in this […]
CX Club – Round 2 – Agenda – Setting out the subject matter topics for #CXClub – 1st will be CX Principles
CX Club is a series of videos designed to stimulate interactive discussions […]
Customer Experience is a waste of time – part 2
Is the problem Customer Experience itself or the way in which it’s […]