#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit
Posted onThe first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: H. The customer has an experience and the company may only be responsible for part of it – When someone books a holiday, they have an overall goal in mind – Getting away […]