| +44 (0) 207 099 1950
- Filter:
- All
- Branding
- Complaints
- Culture
- Customer Centricity
- Customer Experience
- Customer Experience Metrics
- Customer Journey Mapping
- Customer Promise
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Experience
- Loyalty
- Market Research
- Marketing
- NPS
- Segmentation & Personas
- Self-Service
- Service Design
- Service Recovery
- Social Media
- Strategy
- Uncategorized
The role of control – self-service or no self-service, that is the question…
April 11, 2012
Self-service is an emotive subject. It has both its fans and detractors; however there is no doubt about it – it’s here – and it’s here to stay! That being said, there is still quite a lot that is misunderstood about self-service
LIKE WHAT
YOU SEE?
CONTACT US.
- Doing the Opposite, Part 1: Stop Using AHT as a Performance Metric, https://t.co/ftehH6dhCR #CX #CEM 9 hours ago
- Business Culture and Cake Baking, https://t.co/EB9N2BDxs4 #CX #CEM 1 day ago
- Your people are customer centric, it’s just your business isn’t…, https://t.co/UyAcCf8SBS #CX #CEM 1 day ago
- Research vs. Diagnostics – Which is best?, https://t.co/X7nBKkz6X5 #CX #CEM 2 days ago
- Strategy …now that’s the easy bit…, https://t.co/Y4P3CfVLon #CX #CEM 3 days ago
- So, what is strategy?, https://t.co/mb5LObODvV #CX #CEM 3 days ago
- Forget Customer Experience without Employee Experience, https://t.co/c4pCftxe0o #CX #CEM 4 days ago
- NPS® – Understanding the Traps!, https://t.co/z9MCkyOpDq #CX #CEM 5 days ago
- Service Recovery vs. ‘Right First Time’ – Which is better?, https://t.co/JpTZXYAL1J #CX #CEM 5 days ago
- Inertia should never been mistaken for loyalty, https://t.co/muQ3B6M4Us #CX #CEM 6 days ago
LET'S GO
Let's Talk...
+44 (0) 207 099 1950