Ian from Jericho is joined by William Carson from Ascensos and James Dodkins, the CX Rockstar!
It’s a little bit like Fight Club…. but with more #CX…and less fighting. At this time of year, you can’t help thinking about the year gone by and also the 12 months ahead. We’ve been lucky enough to work on some amazing projects, including looking at customer profiling, segmentation, personae building, customer journey mapping & […]