Firing customers – Are we looking at this right?
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Category: Customer Service
A Shedload of Trouble – Tigersheds Revisited
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Tigersheds – Tiger, Tiger, burning dull – a tale of terrible Customer Service
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Doing the Opposite, Part 3: Deliberately Making Mistakes…
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Doing the Opposite, Part 1: Stop Using AHT as a Performance Metric
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What is Good Service?
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A trip to the Post Office
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