Customer Experience is a waste of time – part 1…
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Is Customer Experience wrong in itself, or is it more to do with the way in which it is being practiced?
Category: Culture
Customer Centricity and the curate’s egg
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A Shedload of Trouble – Tigersheds Revisited
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Customer Experience isn’t something you do…
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Doing the Opposite, Part 4: Unlimited Holidays
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Doing the Opposite, Part 3: Deliberately Making Mistakes…
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Business Culture and Cake Baking
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