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Tag: #journeymapping

Customer Experience

#CX Club – Round 6 – Leadership introduction – time for a fight in the car park…

Posted on February 21, 2020February 21, 2020
#CX Club - Round 6 - Leadership introduction - time for a fight in the car park

Hi, this is Ian from Jericho & CX Club, I hope you’re all doing well. It’s been a few weeks since I did my last video and I was warned… Alan Pennington – you did tell me that this would be one major undertaking and you’re not wrong. I’ve done 5 videos so far – this is now […]

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