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Tag: customer centric

Branding

#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit

Posted on January 11, 2020January 11, 2020

The first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: H. The customer has an experience and the company may only be responsible for part of it – When someone books a holiday, they have an overall goal in mind – Getting away […]

Culture

Customer Centricity and the curate’s egg

Posted on November 1, 2016March 19, 2019

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