THE #CORONAVIRUSCANTSTOPUS #CX COLLABORATION CHALLENGE #2 – Drums & Guitar #clapforNHS #ClapForOurCarers
Featuring the silky skills of Mr. James Dodkins, the CX Rockstar….
Tag: customer experience
CX Club – Round 9 – Company Culture
In this next video in the CX Club series, Adrian Snook from Learning Accelerators and Ian Williams from Jericho look at company culture in terms of the way it relates […]
Business, Customer Experience & the coronavirus… 8 ways that might help you fight off a global pandemic
Coronavirus is a global gamechanger. We’ve seen game-changers before – world wars, Islamist terrorism, Brexit… However, on a global scale, nothing has […]
CX Club – Round 8 – Leadership (part 2) – Leadership Immersion, Project Phasing & Prioritisation
In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look at leadership in terms of the way it relates to […]
CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
FULL TRANSCRIPT OF VIDEO DISCUSSION In this next video in the CX Club series, Christopher Brooks from Clientship CX and Ian Williams […]
#CX Club – Round 6 – Leadership introduction – time for a fight in the car park…
Hi, this is Ian from Jericho & CX Club, I hope you’re all doing well. It’s been a few weeks since I […]
#CX Club – Round 5 – CX Principles (3) – CX is a gap, You only control part, EX, Ownership & Profit
The first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: […]
#CX Club – Round 4 – CX Principles (2) – As strong as the weakest link, consistency, brand & the gap
The first topic in CX Club is CX Principles and in this video we look at the second set of principles: D. […]
#CX Club – Round 3 – CX Principles – CX isn’t something you do, CX isn’t CS, CX, Journeys & Stories
The first topic in CX Club is CX Principles and in this video we look at the first three of eleven principles: […]
CX Club – Round 2 – Agenda – Setting out the subject matter topics for #CXClub – 1st will be CX Principles
CX Club is a series of videos designed to stimulate interactive discussions around the subject of the end-to-end Customer Experience transformation process, […]