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Interview – Customer Journey Mapping
January 20, 2016Following our last blog post You’ve done Journey mapping? So what?, I was approached by Tema Frank from Frank Reactions to do an interview about journey mapping, and this is it…
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Posted by: Ian Williams
January 20, 2016
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- NPS® – Understanding the Traps!, https://t.co/z9MCkyOpDq #CX #CEM 1 day ago
- So true.... https://t.co/5YMf8KMYFC 2 days ago
- Service Recovery vs. ‘Right First Time’ – Which is better?, https://t.co/JpTZXYAL1J #CX #CEM 2 days ago
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