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Interview – Customer Journey Mapping
January 20, 2016Following our last blog post You’ve done Journey mapping? So what?, I was approached by Tema Frank from Frank Reactions to do an interview about journey mapping, and this is it…
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- Interview – Customer Journey Mapping January 20, 2016 Categories:Customer Experience
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Posted by: Ian Williams
January 20, 2016
- Doing the Opposite, Part 1: Stop Using AHT as a Performance Metric, https://t.co/ftehH6dhCR #CX #CEM 10 hours ago
- Business Culture and Cake Baking, https://t.co/EB9N2BDxs4 #CX #CEM 1 day ago
- Your people are customer centric, it’s just your business isn’t…, https://t.co/UyAcCf8SBS #CX #CEM 1 day ago
- Research vs. Diagnostics – Which is best?, https://t.co/X7nBKkz6X5 #CX #CEM 2 days ago
- Strategy …now that’s the easy bit…, https://t.co/Y4P3CfVLon #CX #CEM 3 days ago
- So, what is strategy?, https://t.co/mb5LObODvV #CX #CEM 3 days ago
- Forget Customer Experience without Employee Experience, https://t.co/c4pCftxe0o #CX #CEM 4 days ago
- NPS® – Understanding the Traps!, https://t.co/z9MCkyOpDq #CX #CEM 5 days ago
- Service Recovery vs. ‘Right First Time’ – Which is better?, https://t.co/JpTZXYAL1J #CX #CEM 5 days ago
- Inertia should never been mistaken for loyalty, https://t.co/muQ3B6M4Us #CX #CEM 6 days ago
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